SHIPPING

Yes, shipping costs will depend on the size and weight of the item. We will use the courier that offers the most affordable rates.

If you choose to have your item shipped to you, this may take 3-5 days within the Manila area and 5-10 days for provincial areas.

Yes. You can purchase online and opt to pick it up at any HMR retail outlet.

Yes, your purchased item can be shipped to an address different from your billing address.

PAYMENTS

Your online purchase can be paid online using any major credit card through our Pay Pal facility. We also accept Bank Deposits. If you prefer the bank deposit option, you must select this option at your check out point.

The couriers we use do not collect payments on our behalf. Only bank transfers and online credit card payments can be accepted.

All online purchased must be paid for online. If you prefer to pay for the item at the store, it is recommended that you visit the nearest HMR store to you and make the purchase from the store shelf.

Yes it is. Pay Pal is the world’s most used and trusted online payment platform. For more information you can visit their website at www.paypal.com.

WARRANTIES

To return or exchange an item you purchased directly from www.hmr.ph, it must be returned within 30 days from the date of purchase. Buyer must send an email notification to admin@hmr.ph or call the hotline 02 8255470 to 74 within 7 days of receiving the item. Buyer must then secure a Return Authorization number for tracking purposes.

All returned items must be in the same condition as it was received. All inclusions with the package must be returned as well i.e. charger, manual, protective cover, etc. Only items that are defective will be accepted as returns. Buyer has the option to exchange the item; otherwise refund will be issued within 30 days of receiving the returned item.

If you wish to return an item that is not defective, HMR is not responsible for the shipping fee and buyer will be charged 15% service fee, based on the amount paid for. No full refund will be provided as buyer has been notified through Terms and Conditions upon purchase.

All items that are to be returned should be shipped or delivered to the HMR retail store or indicated address. All courier charges will be charged to the customer to return the item for repairs or replacements. If the item is being repaired HMR will shoulder the charges to freight the item back to you.

A refund can only be given to a customer who did not receive the item purchased or if the item they received was damaged.

All the items offered on hmr.ph are surplus, which means that they could be over-stock, factory-over runs, floor stock or customer returns from leading outlets in the USA and Australia.

Yes all our products have one (1) month warranty excluding clothing and consumables.

OTHERS

Your order cannot be cancelled once it has been placed.

No items cannot be reserved online.